Clinical Informaticist 1 – Information System Applications

Job Information
Exemption Status: Exempt

A Brief Overview
The Clinical Informaticist 1 will support vendor developed applications. Management of the ongoing requirements of the application is critical as is ensuring effective end-user support. The Clinical Informaticist provides ongoing support for assigned service areas and participates in process optimization to achieve desired outcomes.

Experience Qualifications

• 2 years Experience in the clinical or business area that this role supports. Required

Licenses and Certifications

• Support for some vendor applications requires formal certification. For positions that primarily support Epic applications, vendor certification is required within 4 months of the last date of training for a given certification track; if certification is not achieved within this timeframe employee will voluntarily resign from this position.

What you will do

• Responds timely to user concerns regarding issues and takes action to address needs; involves vendor when needed. Tracks users’ concerns and looks for patterns in problems; utilizes support center software to log or follow up on each customer call, enter call status and document resolution. Assists with resolution of hardware related issues, including printing.
• Follows operational processes to assure systems stability and availability. Tests any changes to system in test environment and works collaboratively with staff to ensure changes are moved to live environment in a coordinated manner, utilizing defined change management process. Ensures appropriate application downtime procedures are communicated.
• Creates and maintains documentation related to application functionality, application support, application testing, application downtime process, and application restore. Assists in development of end-user education.
• Works with end-users to optimize use of the system, paying special attention to workflow. Develops and implements application changes based on user recommendations and leadership approval. Ensures changes needed to meet regulatory requirements, safety and financial requirements are appropriately prioritized.
• Tracks users concerns and looks for patterns in problems. Utilizes support center software to log or follow up on each customer call, enter call status and document resolution. Demonstrates problem diagnosis skills.
• Provide on-call support for the application as required and with a backup, ensuring 24×7 support.
• Seeks to understand end user processes/workflow in individual departments via rounds.
• Provides assistance to any staff member where priorities have been assigned by immediate supervisor.
• Applies appropriate customer service concepts to daily activities such as communicating service levels, providing necessary status reports, maintaining high customer satisfaction levels, maintaining an awareness of industry trends/changes, and creating solutions that meet customer needs.
• Participate in the development, implementation and ongoing operation and optimization of clinical decision-making systems and processes and information systems that support effective, efficient, safe, timely, equitable and patient-centered care.
• Participate in quality improvement projects and other projects pertaining to organizational goals and strategies and regulatory requirements.
• Possesses cognitive skills to provide creativity, problem solving, strategic thinking, pragmatism, and learning ability to everyday activities.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• Hybrid

Scope

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility